Introduction

When implementing or managing a NetSuite ERP system, ongoing support is essential to maintain performance and address challenges as your business grows. Two primary support options from Oracle are netsuite premium support vs acs. While both services help maximize system efficiency, they differ in approach, scope, and long-term value. Understanding these differences helps businesses choose the right support model for their needs. At SixLakes Consulting, we specialize in guiding clients through these options and providing tailored NetSuite support that complements both.

What is NetSuite Premium Support

NetSuite Premium Support is Oracle’s standard tier of enhanced customer assistance. It includes faster response times, access to priority case handling, and proactive system monitoring. Businesses with Premium Support can rely on expert technical help from Oracle’s team to resolve issues, apply patches, and handle general troubleshooting. This service focuses primarily on maintaining system uptime and providing technical solutions when problems occur. However, it doesn’t include continuous optimization, strategic planning, or customization, which many growing companies need as they scale.

What is NetSuite Advanced Customer Support (ACS)

NetSuite Advanced Customer Support (ACS) goes beyond reactive assistance by offering a long-term partnership model. Instead of only solving issues as they arise, ACS focuses on continuous improvement, proactive monitoring, and system optimization. With ACS, businesses receive dedicated resources, including a customer success manager and technical consultant. This service ensures that your NetSuite environment evolves alongside your business. SixLakes Consulting often works alongside ACS teams to enhance performance through tailored workflows, automation, and ongoing strategic support.

Key Differences Between NetSuite Premium Support and ACS

The main difference between Premium Support and ACS lies in their approach and level of engagement. Premium Support provides responsive troubleshooting and technical aid when problems occur, while ACS delivers a proactive, partnership-based experience. ACS focuses on preventive measures, optimization, and strategic system development. For businesses undergoing rapid growth, ACS is a better fit because it ensures that your NetSuite environment stays aligned with evolving business processes. SixLakes Consulting enhances both models by offering flexible consulting services designed to fill any gaps in support.

Why Businesses Upgrade from Premium Support to ACS

As businesses grow, the limitations of NetSuite Premium Support become more apparent. While it’s effective for technical issues, it lacks the proactive system management required for scalability. NetSuite ACS helps address these challenges by providing ongoing optimization, risk mitigation, and continuous performance reviews. At SixLakes Consulting, we often assist clients during this transition, ensuring their ERP systems are fine-tuned for efficiency, compliance, and evolving operational needs.

Benefits of NetSuite Premium Support

NetSuite Premium Support is ideal for companies seeking dependable issue resolution and system stability. It provides priority access to Oracle’s technical teams, regular software updates, and security monitoring. Businesses also benefit from faster ticket response times and dedicated technical account managers. However, since the service is largely reactive, it’s best suited for companies with internal teams capable of handling optimization and customization independently. SixLakes Consulting complements Premium Support by offering strategic guidance and enhancement where Oracle’s standard coverage ends.

Benefits of NetSuite Advanced Customer Support (ACS)

NetSuite ACS provides continuous value through proactive engagement. Businesses receive regular system health checks, performance optimization, and access to NetSuite experts who align ERP configurations with business goals. ACS ensures the platform remains efficient, secure, and scalable. At SixLakes Consulting, we help clients leverage ACS by integrating additional automation, improving workflows, and tailoring analytics for better decision-making. This partnership approach ensures clients benefit from both Oracle’s technical support and our industry-specific consulting expertise.

Choosing Between NetSuite Premium Support and ACS

The right choice depends on your company’s size, complexity, and strategic goals. Smaller businesses or those in the early stages of implementation may find Premium Support sufficient for maintaining daily operations. Larger organizations, or those expanding globally, typically benefit more from ACS due to its proactive management and optimization services. SixLakes Consulting helps clients evaluate their requirements and recommends a blended approach that balances cost-effectiveness with long-term system performance.

The Role of SixLakes Consulting in NetSuite Support

At SixLakes Consulting, we complement both NetSuite Premium Support and ACS by providing personalized consulting services. Our experts focus on system optimization, customization, and automation that extend beyond Oracle’s standard offerings. We specialize in aligning ERP functionality with business strategy, ensuring scalability, and improving performance. Whether you rely on Premium Support or ACS, our consultants help maximize the value of your investment through tailored enhancements, hands-on assistance, and ongoing optimization.

Continuous Optimization for Long-Term Success

Ongoing optimization ensures your NetSuite ERP evolves as your business grows. At SixLakes Consulting, we perform regular system assessments, identify areas for improvement, and implement workflow automations to reduce manual processes. We also ensure that your NetSuite environment remains secure, compliant, and fully aligned with operational goals. By combining our consulting expertise with the foundational support of Oracle’s Premium Support or ACS, businesses achieve sustained success and operational excellence.

Why Choose SixLakes Consulting

Choosing SixLakes Consulting means gaining a strategic partner committed to your long-term success. We bring deep experience across industries such as retail, e-commerce, manufacturing, and distribution. Our team delivers more than technical fixes we provide tailored solutions that enhance efficiency and scalability. Whether your organization is on Premium Support or ACS, our consultants bridge the gap between Oracle’s technical services and real-world business needs. We ensure that your NetSuite system continues to perform at its best.

Conclusion

While NetSuite Premium Support offers strong technical assistance, Advanced Customer Support (ACS) provides a more proactive and strategic approach to ERP management. The right choice depends on your organization’s goals, complexity, and resources. Partnering with SixLakes Consulting ensures that whichever support model you choose, your NetSuite system is optimized for growth, reliability, and performance. We help you go beyond basic support by delivering continuous improvements and personalized solutions that drive measurable business results.

FAQs

What is the main difference between NetSuite Premium Support and ACS?

Premium Support is reactive and focuses on resolving technical issues, while ACS is proactive, emphasizing ongoing optimization and strategic system management.

When should a company upgrade from Premium Support to ACS?

Businesses should consider upgrading when they experience rapid growth, increased complexity, or need continuous system optimization and improvement.

Does SixLakes Consulting work with both support models?

Yes. We complement both Oracle support models by providing customized consulting services for optimization, automation, and long-term success.

What are the benefits of combining SixLakes Consulting with ACS?

Combining both gives you Oracle’s technical reliability and SixLakes’ tailored business optimization, ensuring peak performance and efficiency.

Can SixLakes Consulting help during the transition to ACS?

Absolutely. We assist businesses in evaluating readiness, planning migration, and optimizing systems during the transition for minimal disruption.