https://makemusic.zendesk.com/hc/en-us/community/posts/30248373971479-why-is-my-%E1%B5%A3%E2%82%92b%E1%B5%A2%E2%82%99%E2%82%95%E2%82%92%E2%82%92d-app-not-working-need-EXPERT