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- Retention is the New Acquisition: 5 Key Strategies to Account PlanningYour current customers have already trusted you with their business. They’ve gone through the onboarding process, understand your value, and are primed for growth. But, are you still pouring budget into customer acquisition while neglecting the customers you already have? This oversight can be costly, as retention often delivers a higher ROI than acquisition. Many businesses focus heavily...0 Comments 0 Shares 1451 Views